This policy applies to all user - submitted content (such as recharge order remarks, community messages), advertising, and community interaction behaviors within the Khalaspay platform (including the official website(s), APP, social media community, and associated services), covering all scenarios of digital gift cards/ virtual commodity transactions, game recharge and other official services.
(1) Illegal and Violation - of - Regulations Content
Violating Laws and Regulations: This includes, but is not limited to, content that promotes drug dealing, gambling (such as virtual currency gambling, game cheating - related gambling), violent crimes (such as instigating malicious attacks on others' accounts in the game); it is strictly prohibited to spread information that endangers national security, discloses state secrets (such as false military game content involving sensitive information).
Infringing Content: Unauthorized use of game IP (such as misappropriating official materials of "MLBB" and "Roblox" for advertising), intellectual property rights of third parties (such as portraits of stars, film and television music clips); it is prohibited to counterfeit the name of the platform or payment channels (such as forging information like "Khalaspay official recharge loopholes").
(2) Content Harmful to Public Order and Good Custom
Violence and Terror: Bloody and cruel images in non - compliant scenarios within the game (such as modifying game modules to display illegal violent special effects); text or images that promote terrorism and extreme ideas (such as game character skins containing symbols of terrorist organizations).
Pornography and Vulgarity: Nude and sexually suggestive content (such as illegally modifying game characters to be exposed); vulgar jokes and sexually provocative language (including community messages and advertising copy); it is strictly prohibited to spread adult videos and pornographic links.
Discrimination and Hatred: Discriminatory remarks based on race, gender, religion, and region (such as attacking players from a certain region as "having poor skills" and associating with regional labels); inciting hatred and confrontational emotions (such as instigating players of different factions in the game to spray at each other).
(3) Malicious and Fraudulent Content
Fraudulent Behavior: False recharge advertisements (such as claiming "10% off recharge" but failing to deliver actually); phishing links (disguised as platform recharge entrances to steal user information); forging transaction records and false arrival - of - funds promises (such as falsely claiming "recharge has arrived" but not processed actually).
Malicious Sabotage: Spreading game cheats and cheating programs (affecting fair competition); malicious spamming (repeatedly posting meaningless content in the community), slandering the platform (fabricating untrue information like "Khalaspay runs away with money"); content that incites attacks on the platform system (such as DDoS attack - related instigation).
(1) Content Disposal
The platform uses AI recognition + manual review. Once violating content is found, it will be deleted/blocked immediately. For advertising - related violations, the advertising account will be frozen, and violation cases will be announced simultaneously (hiding user privacy).
For recharge orders related to violating content, if fraud is involved, the platform will assist users in recovering losses (such as contacting the payment channel for a refund); if it is malicious sabotage, the funds of the involved account will be frozen, and in serious cases, it will be transferred to the judicial authorities.
(2) Account Penalties
First violation: A warning will be given and the account functions will be restricted (such as being unable to post community content within 7 days).
Second violation: The account will be frozen for 30 days, and the illegal gains (such as income from cheating sales) will be cleared.
Multiple/serious violations: The account will be permanently banned, and the violation records will be synchronized to payment channels and cooperating game parties. When necessary, it will cooperate with law enforcement departments to pursue responsibilities.
Users are required to actively abide by the policy. If violating content is found, it can be submitted through the "Customer Service Center - Reporting Entry" of the platform (evidence such as screenshots and links should be attached), and the platform will respond and handle it within 24 hours.
This policy will be updated in accordance with regulatory requirements and business scenarios. The changed content will be notified through official website announcements and APP pushes, with a 7 - day public notice period. Continuing to use the platform after the update will be regarded as recognition of the new rules.